FAQ Service & Refunds Refunds Process

Trouble Opening a Complaints? Here's How to Resolve It!

If you are experiencing difficulties opening a Complaints, please check the possible reasons listed below:

1. Errors in the Complaints form:
The dispute form only accepts English characters. Please remove any non-English characters and punctuation from the form.

2. Unsupported file type in the form:
Only certain file types are supported for attachments in the complaints form, including: .jpg, .jpeg, .bmp, .gif, and .png. Each document should be less than 2MB. Please note that word documents, excel sheets, and other file types are not supported.

If you have already attached a file but are still receiving a "Please add attachments" notification, please compress the image and try uploading it again.

I hope this clarifies the possible reasons for the difficulties you are facing. If you have any further questions, feel free to ask.