FAQ Service & Refunds Refunds Process

How to return a product?

To return a product, follow these general steps:

  1. Review the return policy: Check the documentation or visit the website of CyberPCB to understand their return policy. Pay attention to details such as the time limit for returns, condition requirements for the product, packaging requirements, and any associated return fees or restocking charges.
  2. Prepare the product: Ensure that the product is in good condition and includes its original packaging, along with any accessories or accompanying documents. If there are any warranty cards or registration cards, include them as well.
  3. Initiate the return: Contact customer service and initiate the return process after communicating with them. Follow the instructions provided on the return page and provide the necessary information, such as the order number and reason for the return.

  4. Package the product: Safely place the product in a box or envelope, using protective materials if necessary. Include a copy of the return form or any other required documents.
  5. Ship the product: Use a reliable shipping service to send the package back to the seller. Consider using a shipping method that provides tracking and insurance. Please note that you may be responsible for covering the return shipping costs, depending on the return policy.
  6. Confirm the return: Once CyberPCB receives the returned product, they will typically inspect it to ensure it meets the return requirements. They will then process the return and issue a refund, store credit, or product replacement according to their policy.

 Important note: Specific return steps and requirements may be available on the return details page. Make sure to read their instructions and contact their customer support for any questions or further assistance.

Keep records of the return, including any tracking numbers, receipts, or communication with the seller, for reference.